Assisted Living Alert!
From : Krista Metzker
(Emeritus). Fine, old, thirteen story high-rise on Spokane's lower South Hill. Close to Hospitals, Doctors, Buses, Downtown, and Parks. Spacious apartments with great views. Unfortunately all these qualities DO NOT compensate for extremely poor management. (Warehouse mentality). Staff is underpaid, under trained, uncaring, surly, and indifferent to needs of Residents. Shifts are under staffed. (Cost effective). (Highest Employee turnover in Spokane County). Food is appalling. Three meals per day of tasteless, ill prepared starch, filler and grease. (Very cost effective). Food is used by some employee's as subtle discipline with Residents. Medications are controlled and passed out by untrained Aides. (Aides train Aides). Many mistakes are made. Theft and street drug use is rampant. Building maintenance is shoddy, and unprofessional. Hallways are ill kept, and unclean. Elevators are inadequate for heavy use of scooters, powerchairs, walkers, maid carts, maintenance equipment, medication carts, and foot traffic. How Management remains under state radar is beyond belief. In response to few new placements, Owners have added fresh paint, new floor covering, plants, and a lovely new water display in Lobby. Funds better used for decent food, and more qualified personnel. Beware of their facade! Looks can be deceiving.
|
|
Home
Reader Comments 
Related Links 
Recent Posts
By: LTD Leontev Posted: Mar 20 2006 03:30:48 AM